Belgium Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Belgium Removals provides domestic and commercial removal, relocation and associated services within the United Kingdom and to and from European destinations. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Belgium Removals, the removal and relocation service provider.

Customer means the person, firm or organisation that books the services and is responsible for payment.

Services means any removal, packing, unpacking, storage, loading, unloading, transportation, waste removal or associated services provided by the Company.

Goods means all personal effects, furniture, equipment, office contents and any other items which are to be moved, packed, stored, transported or otherwise handled by the Company.

Service Area means the geographical areas in which the Company provides services, including but not limited to the United Kingdom and routes to and from Belgium and other European destinations.

2. Basis of Contract

The contract between the Customer and the Company comes into existence when the Customer accepts a written quotation or booking confirmation issued by the Company. The contract is subject to these Terms and Conditions, which apply to the exclusion of any other terms the Customer may seek to impose or incorporate.

No employee or agent of the Company has authority to vary these Terms and Conditions verbally. Any variation must be agreed in writing by the Company.

3. Quotations and Estimates

All quotations are based on the information provided by the Customer, including but not limited to property access, volume of Goods, any special handling requirements, and the locations for collection and delivery. Quotations are valid for a limited period as stated in the quotation, after which they may be subject to change.

The Company reserves the right to amend the quotation if:

the Customer provides inaccurate or incomplete information;

the volume or nature of the Goods changes;

there are changes to the collection or delivery addresses;

there are unforeseen difficulties with access, parking or handling that were not reasonably apparent at the time of quotation; or

the Customer adds extra services such as packing, storage or waste removal.

Any additional charges will be discussed with the Customer where reasonably possible and will be payable in accordance with section 6 of these Terms and Conditions.

4. Booking Process

To confirm a booking, the Customer must formally accept the quotation provided by the Company and supply all required details about the move, including dates, addresses, access information and any special requests. The Company may request a deposit to secure the booking, which will be specified at the time of quotation.

A booking is not guaranteed until the Company has issued a written booking confirmation. The Company may refuse a booking at its discretion, for example where the requested services fall outside the Service Area or involve prohibited or unsafe Goods.

The Customer is responsible for ensuring that all details on the booking confirmation are accurate. Any errors or omissions must be reported to the Company as soon as possible so that appropriate amendments can be made.

5. Customer Obligations

The Customer agrees to:

provide accurate and complete information when requesting a quotation and making a booking;

ensure that adequate access and parking are available at both collection and delivery addresses, including arranging any necessary permits or authorisations;

properly prepare and secure all Goods for transport, unless packing services are expressly included in the contract;

ensure that all Goods are ready for removal at the agreed time;

be present, or ensure that a responsible person is present, at the collection and delivery addresses to oversee the move, provide instructions and sign relevant documentation; and

comply with all applicable laws and regulations relating to the Goods, including customs, import and export rules for international moves.

The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into a contract for the Services.

6. Payments and Charges

The Customer must pay all charges in accordance with the terms specified in the quotation or booking confirmation. Unless otherwise agreed in writing, payment is due as follows:

a deposit, where required, payable at the time of booking; and

the balance, payable prior to or on completion of the Services, as specified by the Company.

The Company may require full payment in advance for certain services, long-distance moves, international removals or where storage is provided.

If payment is not received when due, the Company reserves the right to:

withhold or suspend the Services;

retain possession of the Goods until all outstanding sums are paid in full; and

charge interest on overdue amounts at the statutory rate, accruing on a daily basis until payment is made in full.

All charges are exclusive of taxes, duties or other governmental charges unless expressly stated otherwise. The Customer is responsible for any customs duties, import or export charges arising from international removals.

7. Cancellations and Postponements

If the Customer wishes to cancel or postpone the booking, they must notify the Company in writing as soon as possible. The following charges may apply, unless otherwise specified in the quotation:

cancellation or postponement more than seven days before the scheduled service date may incur no charge or a nominal administration fee;

cancellation or postponement within seven days but more than 48 hours before the service date may incur a percentage of the quoted price, reflecting the Companys reasonable costs and loss of business; and

cancellation or postponement within 48 hours of the service date may incur up to 100 percent of the quoted price.

Where a deposit has been paid, it may be retained in part or in full depending on the notice period and the Companys losses arising from the cancellation or postponement.

The Company reserves the right to cancel or amend a booking in the event of circumstances beyond its reasonable control, including but not limited to extreme weather conditions, road closures, accidents, mechanical breakdown, industrial action, or legal restrictions. In such cases, the Company will seek to reschedule the Services or refund payments made for services not provided, but will not be liable for indirect or consequential losses.

8. Goods Not Accepted for Carriage

Unless previously agreed in writing, the Company will not carry, pack or store:

hazardous, explosive or inflammable materials;

gas cylinders, paints, solvents or chemicals;

perishable items or food that may deteriorate during transit;

cash, securities, jewellery, precious metals or stones;

valuable collections such as artwork, antiques or stamps, unless specifically declared and accepted;

live animals or plants; or

illegal items or items whose possession or transport is prohibited by law.

If such Goods are transported without the Companys knowledge, the Company shall have no liability for loss, damage or deterioration of those items and the Customer shall indemnify the Company against any resulting claims, damages, fines or expenses.

9. Packing, Loading and Access

Where the Customer has requested packing services, the Company will take reasonable care in packing and securing the Goods for transport. However, if the Customer packs the Goods themselves, they are responsible for ensuring that items are properly and safely packed, and that containers are suitable and secure.

The Customer must ensure that adequate access is available at the collection and delivery addresses. This includes, but is not limited to, clear driveways, hallways and staircases, and the removal of any obstacles that may impede movement of Goods. The Customer is also responsible for arranging any parking permits or access permissions required near the properties.

If access is restricted or unsuitable, the Company may charge additional fees for any extra time, equipment or manpower required, or may refuse to move specific items if it would be unsafe or likely to cause damage.

10. Liability for Loss and Damage

The Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, the Companys liability for loss or damage to Goods shall be limited in accordance with this section.

Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the Goods or any specific limit set out in the quotation or insurance documentation.

The Company shall not be liable for:

loss or damage arising from inherent defects, natural deterioration, or pre-existing damage of the Goods;

loss of or damage to goods packed by the Customer where there is no evidence of external damage to the container;

loss or damage arising from inadequate or improper packing by the Customer;

damage to premises or property not caused by the negligence of the Company;

indirect or consequential losses, including loss of profits, loss of use or loss of opportunity; or

delays in collection or delivery arising from events beyond the Companys reasonable control.

Any claim for loss or damage must be notified to the Company as soon as reasonably practicable and in any event within seven days of delivery or the date on which the Goods should have been delivered. The Customer must provide reasonable evidence of the loss or damage and cooperate in any investigation or claims process.

11. Insurance

The Company may maintain transit or liability insurance to cover certain risks associated with the Services. The extent of any insurance cover will be set out in the quotation or provided on request. The Customer is responsible for deciding whether the level of cover is sufficient for their needs.

The Customer is encouraged to obtain additional insurance for high-value items or where the standard cover is not adequate. Any insurance arranged by the Company will be subject to the insurers terms, conditions and exclusions.

12. Waste, Disposal and Environmental Regulations

The Company operates in accordance with applicable waste management and environmental regulations. Where the Customer requests disposal or clearance of unwanted items, the Company will use authorised facilities and registered waste carriers where required.

The Customer must clearly identify which items are to be removed as waste and which are to be transported to another address. The Company does not accept hazardous or prohibited waste, including but not limited to asbestos, clinical waste, chemicals, oils, gas cylinders and certain electrical items that cannot be legally disposed of in standard waste streams.

Any additional costs incurred by the Company due to the presence of hazardous materials, contaminated waste or items that require specialist disposal will be charged to the Customer.

The Customer is responsible for ensuring that any items presented for disposal are legally and safely disposable and that their removal does not breach any third party rights.

13. Storage Services

Where storage is provided, the Company will store the Goods in a suitable facility and take reasonable care to protect them. Storage charges will be specified in the quotation and are payable in advance at the agreed intervals.

The Customer must keep storage payments up to date. If storage fees remain unpaid, the Company may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of the Goods to recover unpaid charges and costs. Any surplus funds after costs will be returned to the Customer where reasonably practicable.

14. Delays, Postponements and Access Issues

The Company will use reasonable endeavours to adhere to agreed schedules for collection and delivery. However, timings are estimates and may be affected by traffic, weather, road conditions, border controls, or other factors beyond the Companys control.

If the Company is delayed due to circumstances caused by the Customer, such as lack of access, incomplete packing, or failure to obtain necessary permissions, the Company may charge waiting time or additional fees for rescheduling and extended labour.

15. Data Protection and Privacy

The Company will collect and process personal data only to the extent necessary to provide the Services, handle bookings, process payments and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws.

The Customer agrees that the Company may retain records of the contract, including contact details and service information, for a reasonable period for administrative, legal and insurance purposes.

16. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated. Complaints relating to loss, damage or service quality should be made in writing, providing full details and any supporting evidence.

The Company will use reasonable efforts to resolve complaints promptly and fairly. The existence of a complaint does not entitle the Customer to withhold payment of undisputed amounts.

17. Limitation of Liability

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

Subject to the above, the Companys total aggregate liability arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the amount specified in the quotation or, if no such amount is specified, to a reasonable proportion of the charges paid for the Services in question.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.

The Customer acknowledges that they have not relied on any statement, promise or representation made by or on behalf of the Company that is not set out in these Terms and Conditions or in the written quotation or booking confirmation.